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Cancellation Policy

Clock and Plant

We love to see our patients and clients ! Thank you for trusting us with your wellness.

When you schedule an appointment with one of our providers, we ensure we have set enough time aside to provide you with the highest quality care.  We understand that schedules and circumstances change from time to time, so please contact our office as soon as possible if you need to change or cancel your appointment, no later than 48 business hours before your scheduled appointment time.

We want to avoid anyone missing their appointment, and as a courtesy we attempt to send out email or text reminders for appointments three days before the scheduled time.  Please do ensure we have your correct email and phone number on file, that your voicemail box, text messages and email are monitored and that your voicemail box is set-up and not full so you can receive these reminders.

Please do call and communicate with us if you think you will be late.  We try to be as flexible as possible for you.  Should you be running >10 minutes late for your scheduled time, we may have to reschedule your appointment and charge you a fee for the missed appointment.  Please be sure to check traffic and leave enough time to find parking before your appointment to avoid being late for in-person appointments. For virtual appointments please be sure you have received the Zoom link prior to your appointment time and call our office right away if you need that resent.

  • For patients who are utilizing our office for regular medical services and billing insurance for your care:

    • Should you need to cancel or reschedule less than 48 business hrs. before your appointment, there will be a $75.00 fee applied to your account and charged to your card on file.  If we do not have a card on file for you, this fee will need to be paid before any additional non-urgent appointments are scheduled.

  • For clients who are paying directly for their care:

    • Should you need to cancel less than 48 business hrs. before your consultation, your pre-paid consultation fees becomes non-refundable. If you are able to reschedule within one week of your original appointment, we can waive the fee. This option is not able to be utilized more than once for an appointment.

This helps cover the costs of our staffing that has been scheduled during that time and the loss of income for our small business, as is it very difficult to sometimes find another patient or client to fill that slot with such short notice.  We can waive this fee if we are able to convert your in-person visit to a virtual appointment, when applicable.

New Patients and Clients:

If you are scheduled for a new general consultation or new patient appointment and do not show for your scheduled appointment time, you may not be rescheduled and you will be charged the fee.

Established Patients and Clients:

If a third "no show" or late cancellation/reschedule without 48 business hrs. notice occurs you may be discharged from the practice.

As a courtesy, an appointment reminder texts are automatically sent by our system 3 days prior to your scheduled appointment. However, it is the responsibility of the patient to arrive for their appointment on the scheduled date and time. If you do not receive a reminder message or do not receive it in time, the above Policy will remain in effect.

We understand there may be times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment. If you should experience extenuating circumstances please contact us right away. You may contact us Monday thru Friday between the hours of 9:00 am and 5:00 pm. After hours, you may leave a voicemail message. 

503-894-8977

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